Customers of Telkomsel attempting to log on to its official website on Friday, were met with a black homepage emblazoned with a stern message, the result of a hack on the telecommunications company. The message, accompanied by a four-letter profanity, called on Telkomsel to reduce its internet fees. It has been replaced with an apology from the company and a brief explanation that the “website is under maintenance.” However, netizens are still able to view part of the hacker’s original message by entering telkomsel.com in a search engine. In his/her full message, the hacker expressed his/her disappointment over the company’s internet fees, and urged it to stop selling quotas for so many networks, namely 2G, 3G and 4G. The hacker also complained about the operator’s music quota and film streaming services, before slamming streaming service operators such as HOOQ and VIU. On behalf the company, Telkomsel Corporate Communication vice president Adita Irawati apologized for the incident, saying the company is investigating the hack and repairing its website. “Should Telkomsel consumers need product information and Telkomsel services, they can use other Telkomsel networks, such as the MyTelkomsel application, our call center or GraPARI,” she said.
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